Minggu, 18 November 2012

Retailers Should Invest More in Employees

Doug Rauch, the former president of Trader Joe's, visited my Service Operations class at MIT last week. When he mentioned that Trader Joe's invests in its employees a lot more than its competitors do, he was challenged by one of my students: "Isn't it a bad idea to invest in employees in settings like yours where shopping is transactional and can easily be done online?"

Doug had a strong reaction. "Nowadays you can go through an entire day without a single person acknowledging your existence. But don't forget that we are people who generally like connecting with other people." He went on to explain how profitable it is to invest in employees, even for a supermarket that competes on the basis of low prices, and how most online grocers have not found a way to make money.

My class had already discussed QuikTrip, a convenience store chain with over 500 stores, and Mercadona, Spain's largest supermarket chain. We also talked briefly about Costco, a large and publicly-traded wholesale club. All of these retailers, along with Trader Joe's, invest significantly more in their employees than is typical for their retail peers.

They also have high profits, low prices for their industry, excellent operational metrics, and a reputation for great customer service. These retailers deliver great value to their customers, employees, and investors all at the same time. (My article in the January-February 2012 issue of Harvard Business Review, Why "Good Jobs" Are Good for Retailers, analyzes how they manage to do this.)

Even so, I was not surprised that my student was questioning Doug on his company's choice to invest in its employees. Many in the business community still see employees in low-cost retail as interchangeable parts. They can see with their own eyes that most large retailers, such as Wal-Mart, do not invest much in their employees. And it makes sense to them, as it made sense to my student, that low-cost retailers really have only one thing to offer their customers: the quick, cheap sale. That's what the customers are there for and there's no point in offering more.

These people miss two things.

1. Even in low-cost retail, it takes a lot of human effort and judgment to get the right product to the right location at the right time and to make an efficient transaction.

It's the low-paid employee, not the inventory-management software, who notices that a shelf looks messy or that some of the products are in the wrong place. It's the low-paid employee who notices that some of the lettuce has gone bad or that there are still signs up for last week's promotion. It's the low-paid cashier who can tell the difference between serrano peppers and jalapeno peppers during checkout. It's the low-paid employee who notices that there are too many customers waiting in the checkout and offers to open an additional cash register. When retailers don't invest in human capital, operational execution suffers and the company pays with lower sales and lower profits than it could have had.

2. Even in low-cost retail, there is still interaction between customers and employees.

It's the employee who notices a customer standing in the aisle looking lost and offers help. It's the employee who can read from a familiar customer's face that he's had a bad day and could use a friendly smile. It's also the employee who can turn a customer off — maybe permanently — by being rude or even just not very helpful. It's the people who make you want to shop here even though you can easily buy the same stuff there. Yet most low-cost retailers forget about that.

Those are what we could call the business reasons for more investment in employees. But business on the scale of these retail chains is never just business. It's people's lives — the employees' and the customers'.
I care that millions of retail employees are not given decent wages, benefits, work schedules and an opportunity for growth, even though doing so is free for retailers. I care that a lot of human talent is wasted.

When I'm shopping with my children, I care what view they are forming of the society they live in. I try to go to places where they will see what people are like at their best, not at their most disengaged. I want them to live in a society in which people acknowledge each other's presence and are kind and respectful to each other, and I think that begins with being brought up to see kindness and respect as normal. What Doug Rauch and others have shown is that what I want for my children is not at all incompatible with what they want for their companies.

Zeynep Ton

Zeynep Ton is a visiting assistant professor in the operations management group at MIT's Sloan School of Management.

Source

Minggu, 11 November 2012

Don't Put Your Customers at Risk

Don't Put Your Customers at Risk:
In the wake of the deadly meningitis contamination, your business needs to keep its supply chain squeaky clean. It's not enough to blindly trust your suppliers, you have to check and check again. Here's how.

For Flowering Tree Botanicals, monitoring the supply chain that goes into making its all-natural bath and body products is crucial.

Layla Colegrove, the company's chief executive, uses only United States-based companies for sourcing the ingredients such as Shea butter, olive oil, goat milk, and witch hazel that go into her soaps and shampoos. She performs regular checks that her suppliers meet U.S. Food and Drug Administration standards for production, handling, and storage. And for an upcoming line of cosmetics, she has chosen suppliers that have agreed to do regular microbial tests themselves. Colegrove also plans to hire a testing laboratory to do even more close examination of all her products in the coming months.

While that may sound like overkill, it's not. It's a sign of the new world we live in.

"It has become very important to us as a small business to make sure our products are good quality and that they are not going to harm any of our customers," Colegrove says.

You can never lose track of what's in your business' supply chain--and who, exactly, is contributing to it. Ignoring those basics can lead to catastrophes, such as the one allegedly caused by New England Compounding Center in October. The center's steroidal drug was reportedly laced with bacterial meningitis, which killed dozens and sickened hundreds after doctors used the tainted drug--because they trusted the pharmacies that provided it.

It's also a potent reminder that microscopic mishaps can permanently damage your brand--or even shut down your business forever.

Nearly every small business has a supply chain that needs careful tending. So, how do you make sure the components you put in your own product are perfectly safe, sanitary, and non-defective?
Fortunately, lots of data exists about potential supply partners. As a preliminary step, you can dig into credit reports and legal proceedings through databases such as Lexis Nexis and Dunn & Bradstreet.

To dig deeper, you may want to sign on the help of one of many companies that specialize in even broader searches that can help you get a clearer picture of a company's total risk to you. One is Briefcase Analytics, of Cambridge, Massachusetts. Another is SAP's Ariba, which provides an Internet-based service that provides continuous supply-chain monitoring.

Here's how they work: Briefcase, for example, lets companies do a comprehensive records search on any firm that small-business owners might want to enlist as a supplier. To do so it taps 600 databases in 50 countries. Briefcase then compiles a report that factors in financial strength, business integrity, labor and human-rights record, health, safety, and the environment, and the company's record on privacy and intellectual property to create a total risk score.

Such a service could have been important in shutting down NECC earlier than this year, as the company had documented operations violations stretching back to the 1990s, according to an October story in the New York Times.

"Part of this is the diligence of pharmacies," says Shanton Wilcox, a principal and North America Lead of logistics and fulfillment for the consulting firm Cap Gemini, which is headquartered in New York City. "The pharmacy is engaging with the compounding company, so are they auditing the records?"

Regularly reviewing supply chains is a relatively new concept to many smaller United States-based businesses. But the practice has gained popularity over the past five years as imports, primarily from China, have been found tainted with lead, melamine, and other poisons, or have had severe defects leading to fatalities. That's because profit motives have generally driven production in past decades, emphasizing cost containment over safety, experts say.

"The entire supply chain succeeds and fails together," Richard J. Cellini, chief executive officer of Briefcase says. "It is only as strong as the weakest link and [European and Asian companies] have gotten this rather more quickly than North Americans companies who are more focused on cost, not risk."

Even if your company is so small that your supply chain monitoring needs are minimal, you may be particiapting as a vendor to a much bigger company, such as Walmart or Sears. Such companies have elaborate supply chain monitoring systems themselves, and you'll be asked to interact with them by entering data about your own production process.

One such system--from Aravo Solutions, a supply-chain management company with about 100 employees, in San Francisco--contracts with companies such as General Electric and Best Buy, allowing big businesses to continuously monitor all the vendors in a supply chain to check for problems. Similar to that of Briefcase, the Aravo system queries databases that look up legal and other documents on companies to provide a risk score. It also includes things like research into commodities supplies in particular regions. That can be critical in determining if supply will be a problem at a certain point.

While Aravo, Ariba, and Briefcase can help you get your house in order, the rest of your supply-chain monitoring system will be more internally focused on production. It is likely to be a home-grown network that taps a database, or a series of databases, that contain and systematize all of your product information, and which analyzes various points of your production.

The typical system must also have in place controls that sort your different product types, forcing regular reviews by pulling samples for quality inspections."A robust, quality system is the crux of this whole thing," Wilcox says, and it should go beyond what regulatory agencies such as the FDA require, especially because the FDA is not staffed to fully monitor all companies.

While managing a clean supply chain is complex, some small businesses have found a way to get an extra boost from doing so. Consider the All American Clothing Co., in Arcanum, Ohio, which has found it can blend its supply-chain-monitoring efforts with a clever marketing campaign.

AACC has designed a system, using Unix and Microsoft servers and SQL (structured query language) programming, that lets the company--and its customers--identify the fields and mills in which the cotton that makes every item was grown and processed. The system operates in real time for the company, and provides an after-the-fact look for customers. Each of the company's jeans includes a "certificate of authenticity" that lets customers go online, punch in a unique identifying number, and find out about the more than 11,0000 farmers, millers and clothing finishers who contribute to the making of the 60,000 pairs of jeans AACC produces annually in the United States.

B.J. Nickol, a co-owner and vice president of marketing, says the company had to put the system in place for its own tracking and to meet FDA requirements. The side effect is that it helps the company trace potential product problems more quickly, and customers seem to love it.

"We target a niche of customer that demands 'USA-made' and have a lot of patriotism, so they love to see who they are helping out by purchasing a USA garment," Nickol says.


Selasa, 30 Oktober 2012

Apple Can't Innovate or Manage Supply Chain

Apple Can't Innovate or Manage Supply Chain: Stock in media-worship-object, Apple (AAPL), is trading about 14% below its all-time high. When Steve Jobs passed, Apple lost its source of innovation. And when supply chain expert, Tim Cook, took the CEO slot, I thought he would at least be able to make sure the trains ran on time.

Rabu, 24 Oktober 2012

Is Apple Supply Chain Really the No. 1? a Case Study

Everything about Apple Inc is the talk of the town, for example, the new Ipad, Iphone 5, Apple Map or even environmental and labor issues at its suppliers' facilities. Surprisingly, IT research firm Gartner ranks Apple Supply Chain as the best supply chain in the world for 3 years in a row. Without a doubt, Apple Inc is the world leader in Innovation, Branding and Software Ecosystem. But, is Apple's Supply Chain really the number 1? This case study will show you the analysis of Apple Supply Chain core processes, challenging issues and complexities of its operations.

1) How Apple Supply Chain Works?
Information about Apple Supply Chain is a bit here, there and everywhere, it's kinda tough to find the actual case study. To the best of my knowledge, many business schools still use the case study "Apple Computer's Supplier Hubs: A Tale of Three Cities" from Stanford University (1996). To get a closer look at modern day supply chain at Apple Inc, this case study utilizes content analysis technique. Annual Report (SEC Filing) of 2011 is analyzed and simplified supply chain processes are constructed as below,

Supply Chain Planning at Apple Inc

Supply Chain Planning at Apple Inc is the classic example of New Product Development Process (NPD). It's the integration of R&D, Marketing and various function under supply chain management. From the above graphic, Apple Inc accelerates the new product introduction by acquiring licensing and 3rd party businesses. The whole process looks very similar to that of other industries. Interesting point is that Apple Inc has to make pre-payments to some suppliers to secure strategic raw materials.


Supply Chain Model of Apple Inc

Supply Chain Map is the way to express large system from points of origin to points of consumption in simple to understand manner. Information from annual report is also used to produce Apple Supply Chain Map.

Apple Inc purchases raw materials from various sources then get them shipped to assembling plant in China. From there, assembler will ship products directly to consumers (via UPS/Fedex) for those who buy from Apple's Online Store. For other distribution channels such as retail stores, direct sales and other distributors, Apple Inc will keep products at Elk Grove, California (where central warehouse and call center are located) and supply products from there. At the end of product's life, customer can send products back to nearest Apple Stores or dedicated recycling facilities.

2) Apple Supply Chain Challenges
What does it feel like to be "Apple Inc"? One journalist indicated that the life of Apple Inc is fairly easy by utilizing its negotiation power. Believe me, Apple Supply Chain has very high risks. There are many challenges to overcome, for example,

- Global economy could affect the Company.
- Some re-sellers may also distribute products from competing manufacturers.
- Inventories can become obsolete or exceed anticipated demand.
- Some components are currently obtained from single or limited sources.
- Some custom components are not common to the rest of the industries.
- Ability to obtain components in sufficient quantities is important.
- Supply chain disruption such as natural and man-made disasters can be serious.
- Company depends on logistical services provided by outsourcing partners.
- Company also relies on its partners to adhere to supplier code of conduct.

The above information is also from annual report. As you can see, most of the risks are on supply side.
3) How Complex is Apple Supply Chain?
Some people in blogosphere said that Apple Supply Chain is not that complicated. So this section will explain some characteristics of Apple Supply Chain through various metrics and compare them with Amazon Supply Chain.

Inventory Turnover 
Inventory Turnover is traditional financial measure to determine how efficient company uses its financial resources to create sales, the higher number is the better. Supply chain professionals also use this metric in inventory management function. Generally accepted calculation is [Cost of Goods Sold / Average Inventory]

Inventory Turnover of Amazon vs Apple Inc

The above picture shows that inventory turnover of Amazon and Apple is 10 and 59 respectively (cost of goods sold of digital content/downloadable products are excluded). From the face value, Apple seems to be more efficient. Anyway, there is a reason for this. Apple Inc is now marketing company with no manufacturing facility but Amazon is a distributor of general merchandise. It's pretty natural that Amazon has to keep more stocks then inventory turnover can be much lower.

Number of Key Suppliers
Supply chain management is about relationship between trading partners. Working closely with strategic suppliers will bring competitive advantage to the firm.

Number of Key Vendors Amazon vs Apple

Apple recently said that they have about 156 key vendors across the globe. This amount of suppliers is quite manageable. According to this information, Amazon has about 3 million suppliers in total. Top 5% of this is 300,000 suppliers, way more than that of Apple Inc.

Number of Warehouse Facilities
In the United States, transportation cost is the big portion of total logistics cost. Then, good management of related function is essential.

Number of Warehouse Facilities Amazon vs Apple

Apple inc has central warehouse in California but Amazon has approximately 28 warehouses from coast to coast. What Apple has to do is to synchronize data between central warehouse and its own 246 stores + customers. With appropriate level of automation, this kind of operations can be done efficiently.
For Amazon, thing is more complicated than that. Amazon is known to employ many PhD graduates in operations research/industrial engineering. The reason is that Amazon distribution environment must be mathematically solved through optimization method. Typically, they have to determine how many facilities they should have, where serves which market, items/quantity stored in each location, how to manage transportation between warehouse-to-warehouse and warehouse to customers in order to minimize cost and increase service level.
Number of Items (Stock Keeping Unit)
Stock Keeping Unit aka SKU is another indication of supply chain complexity. One model of phone but different software inside is considered different item/SKU.
Number of SKUs Amazon vs Apple

According to this, Amazon has about 170 million items on its catalog. About 135 million items are physical products. For Apple, they have about 26,000 items (rough estimate, subject to change). The point is that, if you have to make demand forecast, which one will more difficult for you, 135 million items or 26k items.

Product Life Cycle
Put it simple way, product life cycle is how long you can sell products (the longer is the better).

Product Life Cycle Amazon vs Apple

From rough estimate, Amazon has some seasonal products such as summer ware. They can only sell it for 3 months max. The life of Apple's key products are way more than 12 months. It goes without saying that demand forecast of seasonal, short life cycle products is very very difficult to estimate.
As you may notice, based on example characteristics, Amazon's Supply Chain is far more complicated than that of Apple Inc.
4) Conclusion
The results from the analysis of Apple's processes, challenging issues and complexities indicates that the success of its supply chain operations depends on how well they manage supplier relationship. This includes early supplier involvement in new product development, close communication and supplier performance improvement/evaluation. Then, Apple Inc is dubbed as "King of Outsourcing".

In your opinion, does Apple Supply Chain deserve the number one spot?

Source

Minggu, 21 Oktober 2012

Procurement -- Subcontracting and Product Quality in China

Procurement -- Subcontracting and Product Quality in China: Marshall W. Meyer, professor of management at Wharton, has made many trips to China to research the rapid growth of its economy and the successes and difficulties it has had in growing so quickly. In this interview, Meyer discusses the recent controversy surrounding China's exports of substandard toys and pharmaceuticals to the United States, and the implications for supply-chain management.

Raising the Bar: Can China Meet the Quality Challenge?

Raising the Bar: Can China Meet the Quality Challenge?: After being stung by consumer backlash and stiffer penalties for piracy, counterfeiting and contamination, China is working hard to overcome its reputation for poor quality. Many experts see quality issues as the simple growing pains of an accelerating economy. After all, China already makes high-quality products such as iPods. The challenge today for foreign partners: How to set and enforce effective quality benchmarks.

Chinese Manufacturing in an Age of Resource Price Volatility

Chinese Manufacturing in an Age of Resource Price Volatility: China is slowly moving away from energy subsidy policies that hold down prices -- especially for industry. Those subsidies protected exporters from devastation when energy prices shot up to record-setting levels in 2008 and helped to keep social unrest somewhat under wraps. No one knows for sure how far China will go in reducing energy subsidies for business in the future, but China could use subsidy policies as a tool in pushing particular industries away from low-value exports that generate a lot of waste to higher-value goods that produce less waste.

Senin, 17 September 2012

Winning in Two Worlds: Supply Chain Flexibility

Winning in Two Worlds: Supply Chain Flexibility: Companies must create adaptable supply chains in a two-speed world that work for both slow- and fast-growing markets -- without sacrificing sales volumes or margins. In high-growth emerging economies, this often means creating high volumes of low-cost -- and sometimes low-margin -- products, and distributing them at the lowest possible cost. In low-growth developed economies, supply chains must enhance efforts to defend or steal market share through better and faster innovation, and exceptional service.

The Lean Evolution: From Factory Floor to Service Centers -- and Beyond

The Lean Evolution: From Factory Floor to Service Centers -- and Beyond: Toyota's legendary lean production system emerged after World War II and transformed the auto industry. Since then, lean principles have moved into every area of an organization and every industry. One Wharton professor remembers trying to talk with hospitals about lean initiatives several years ago. "They thought I was evil. They said, 'We're doctors. We help people. We are not Toyota!' Now these same institutions have chief medical officers saying, 'We want to run this place like Toyota!'"

Manufacturing in a Two-speed World

Manufacturing in a Two-speed World: Whether a company operates in a high-growth or slow-growth market, lean products and systems are a must. They allow companies in low-growth markets to respond quickly to customer needs, and in high-growth markets they keep costs down while supporting customization and rapid increases in output when needed. Another step up in efficiency: shared production platforms that allow high-end and low-end products to be built at the same facility -- sometimes even on the same assembly line. But all of these considerations -- including geographic location and labor costs -- must be balanced against logistical costs and risks. Customers want lower cost and quick delivery.

The Value of Collaborative Forecasting in Supply Chains

The Value of Collaborative Forecasting in Supply Chains:
Motivated by the mixed evidence concerning the adoption level and value of collaborative forecasting (CF) implementations in retail supply chains, in this paper, we explore the conditions under which CF offers the highest potential. We consider a two-stage supply chain with a single supplier selling its product to consumers through a single retailer. We assume that both the supplier and the retailer can improve the quality of their demand forecasts by making costly forecasting investments to gather and analyze information. First, we consider a noncollaborative model where the supplier and the retailer can invest in forecasting but do not share forecast information. Next, we examine a collaborative forecasting model where the supplier and the retailer combine their information to form a single shared demand forecast. We investigate the value of CF by comparing each party's profits in these scenarios under three contractual forms that are widely used in practice (two variations of the simple wholesale price contract as well as the buyback contract). We show that for a given set of parameters, CF may be Pareto improving for none to all three of the contractual structures, and that the Pareto regions under all three contractual structures can be expressed with a unifying expression that admits an intuitive interpretation. We observe that these regions are limited and explain how they are shaped by the contractual structure, power balance, and relative forecasting capability of the parties. To determine the specific value of collaborative forecasting as a function of different factors, we carry out a numerical analysis and observe the following. First, under noncoordinating contracts, improved information as a result of CF has the added benefit of countering the adverse effects of double marginalization in addition to reducing the cost of supply–demand mismatch. Second, one may expect the value of CF to increase with bargaining power, however this does not hold in general: The value of CF for the newsvendor first increases and then decreases in his bargaining power. Finally, whereas one may expect CF to be more valuable under coordinating contracts, rather than a simple wholesale price contract that is prone to double marginalization, the magnitude of the gain from CF is in many cases higher in the absence of quantity coordination.

Senin, 03 September 2012

Manufacturing Resource Productivity


Rapid growth in emerging markets is causing a dramatic increase in demand for resources, and supplies of many raw materials have become more difficult to secure. Commodity prices are likely to continue to rise and will remain volatile. Manufacturers are already feeling the effects in their operations and bottom lines, and these challenges will persist, if not intensify.

Consequently, manufacturers’ variable costs have increased. Between 2000 and 2010, for instance, the variable costs of one Western steel company rose from 50 to 70 percent of its total production expenses, mainly due to jumps in commodity prices. For one Chinese steel company, 90 percent of production costs are now variable. And for a manufacturer of LCD televisions, energy represents 45 percent of the total cost of production.

But companies that take steps to increase resource productivity could unlock significant value, minimizing costs while establishing greater operational stability. Our experience suggests that manufacturers could reduce the amount of energy they use in production by 20 to 30 percent. They could also design their products to reduce material use by 30 percent while increasing their potential for recycling and reuse.

Indeed, companies could cut their product costs in half by reusing materials and components. Some companies have even begun to pioneer new business models that enable them to retain ownership of the materials used in the products they sell. This can involve establishing mechanisms that prompt customers to return a product to its manufacturer at the end of its consumer utility, enabling the manufacturer to extract additional value from it.

A number of manufacturers have launched resource-productivity initiatives that are already paying dividends. But most efforts focus on operational slivers within the four walls of their business, and classic improvement approaches—such as lean manufacturing and material-and-information-flow analysis—typically fail to fully address energy or resource costs and constraints. Because they lack a systematic approach that focuses attention on resources throughout the value chain, manufacturers have tended to think narrowly about what is actually a broad landscape of opportunity.

This article offers a practical set of tools to help manufacturers and waste-management companies capture the resource-productivity prize. Manufacturers are likely to achieve the quickest impact if they start by focusing on their areas of core competency. But to secure the full value of their efforts, companies must optimize their operations for resource productivity in four broad areas that cut across their business and industry: production, product design, value recovery, and supply-circle management (see exhibit, and visit the McKinsey & Company Web site for a full infographic exploring opportunities for manufacturers to increase resource productivity).1 By taking a comprehensive approach to resource productivity, companies can improve their economics while strengthening their value propositions to customers and benefiting society as a whole.


Prioritize areas of high impact


Companies should first focus on activities within their operations, where they can exercise the most control; they can turn their attention later to activities that require the cooperation of other organizations, customers, or other stakeholders. Specifically, companies should prioritize the activities that offer the greatest potential for impact given their position on the production circle.

Upstream manufacturers. Companies that are focused primarily on transforming materials into inputs used by other companies should start by optimizing production for resource productivity. Such companies have the most to gain by reducing the amount of material or energy they use in production. Indeed, the operations of mining companies are often as much as 10 times more energy intensive than the operations of companies that use their products. As a second step, manufacturers should prioritize waste recovery, which can enable them to secure access to materials through activities such as recycling and reuse.

Downstream manufacturers. Companies focused primarily on making components or final products should start by optimizing their products in order to use materials more efficiently. These companies will gain most by designing products to reduce material requirements, minimize energy consumed while using them, and ensure they are optimized to be recycled or reused at the end of their life cycle. Downstream companies can also benefit from reducing the energy required to manufacture their products, but this may be a second priority, since the operations of downstream players are not as energy intensive as those of upstream players.

Waste-management companies. Companies that handle waste materials—including those that collect, process, and manage waste—should start by optimizing processes and developing new markets for material reuse. They should develop the sorting and collection technologies and capabilities necessary to mine the highest-value materials from the general waste stream at the lowest possible cost. They should also develop business models to help other companies with their material-sourcing and reuse strategies.

Optimize for resource productivity


Depending on where they are located on the production circle, companies should prioritize four broad areas for resource productivity: production, product design, value recovery, and supply-circle management.

Production

Most manufacturers have already made tremendous gains by implementing programs to improve labor and capital productivity (for example, through lean manufacturing). Such efforts can improve resource productivity if they are adapted to include criteria for reducing the consumption of energy and raw materials. Here we focus on energy—a particular concern for upstream manufacturers, since energy costs can account for as much as 20 percent of their overall production costs. Manufacturers can take four steps to increase energy productivity.

First, companies can adapt the methodology for lean-value-add identification to map energy consumption at every step of their operating processes. This will enable them to calculate the thermodynamically minimum energy required and evaluate actual consumption relative to this theoretical limit (an approach known as “pinch analysis”). The analysis reveals where energy is wasted and how losses can be avoided.
One US surfactant maker that conducted a heat-value-add analysis found that only 10 percent of its steam-heat inputs were thermo-dynamically required to make its products; 90 percent were wasted. The manufacturer implemented about 20 measures and captured steam savings worth 30 percent of its baseline energy costs, enabling it to recoup what it invested to launch the effort within three years. One measure, which involved implementing a new software algorithm to control the company’s heating and cooling control loop, enabled it to reduce its need for steam by 5 percent. Another company, a car manufacturer, reduced the amount of energy it used in assembly by 15 percent by optimizing ventilation processes.

Second, moving beyond pinch analysis, companies can extend their lean programs to improve energy efficiency by optimizing energy integration in heating and cooling operations. For instance, one chemical company changed its process to release heat more quickly during polymerization, allowing evaporation to start sooner, thus reducing the energy it used in the subsequent drying stage by 10 percent.

Third, companies can use lean approaches to identify process-design and equipment changes that can deliver greater energy efficiency. One Chinese steel mill saved 8 million renminbi (about $1.2 million) annually by lowering the leveling bar in a coke furnace an extra few centimeters, which reduced the mill’s total energy cost by 0.4 percent. The mill achieved an additional 5 million renminbi ($730,000) in annual savings by adding an insulation layer to ladles used in steelmaking.

Fourth, lean-energy approaches can eliminate waste and capture savings by optimizing the interface between producers—for example, steam-boiler operators, cooling-water-unit operators, and power suppliers—and consumers. One chemical plant managed to avoid a $2 million investment to increase its boiler capacity by improving consumption planning—specifically, ensuring that demand would not pass the threshold that triggered pressure drops during demand spikes.

Product design

By incorporating energy and materials parameters into their product-design approaches, companies could reduce the use of materials that are hazardous, nonrenewable, difficult to source, or expensive. Changes to product design could increase opportunities for recycling and reusing components and materials at the end of a product’s life cycle. And designers could prioritize the incorporation of sustainable features into their products to reduce the impact products have on the environment. These principles constitute a philosophy known as “circular design,” which extends beyond products to systems and business models.
Companies that take these steps could reduce costs and facilitate compliance with regulations while bolstering their reputation and building relationships with consumers and other stakeholders. Additionally, they can often expand existing “design to cost” methodologies to quantify the financial or brand impact of incorporating sustainable features in their products.

Several approaches touch on product design: for example, companies can conduct product teardowns, disassembling and analyzing competitors’ products to identify opportunities to increase resource productivity; they can use linear performance pricing, which enables comparisons among product attributes that provide different levels of performance for users; or they can pursue “design for manufacturing,” which involves optimizing product design to minimize the resources needed during manufacturing and assembly.

One manufacturer, for example, redesigned its shampoo bottles so that they were thinner—but still met strength specifications—and reduced material consumption by 30 percent. The bottle’s new shape enabled higher packing density during shipping, and with a flat “hat,” it could be stored upside down, allowing customers to more easily extract all of its contents before disposal. The cap was redesigned to use the same material as the rest of the bottle, thus eliminating the need to separate materials before they could be recycled. The manufacturer also optimized the bottle’s production process to reduce cycle time by 10 percent.

In another example, a vehicle manufacturer redesigned its forklifts to reduce fuel consumption and total cost of ownership for customers. Analysis showed that it could either redesign the power train or reduce the weight of the forklift to achieve its goal, but the power-train option was costly and complex. To reduce the weight of the forklift, the company increased the leverage of the cast-iron counterweight used to provide stability during lifting. This removed 200 kilograms (almost 450 pounds) of cast iron with no sacrifice in stability, which in turn allowed the manufacturer to reduce fuel requirements by 4 percent and cut material costs by $200 per vehicle.

And a home-appliance manufacturer analyzed its competitors’ coffee makers and discovered an opportunity to improve heating efficiency by adjusting the insulation of hot pipes and optimizing the flow of water. It also changed the mounting of the heating system, using springs rather than screws, to make it easier to separate materials during recycling. Combined, these adaptations resulted in a product with an improved footprint at a lower production cost; such “win win” opportunities are not uncommon when focusing on resource productivity.

Value recovery

Companies may find they can satisfy their resource needs by recycling and reusing materials historically discarded as waste. Those involved in waste management have an opportunity to pave the way by developing services that allow manufacturers to capture value from materials left over after production or after a product has reached the end of its life cycle.

Great technological advances have been achieved in recycling, organics processing, and waste- to-energy conversion, and these have revealed opportunities in material and component recovery. Modern facilities recover much more material than was possible using manual systems, and they produce recyclates of a quality well above that required by most recycling protocols. These facilities can sort large volumes of varied waste, separating the valuable materials from those of less worth. They can also adjust sorting criteria to optimize selection based on scrap values in the spot market.

Waste-collection operators and recyclers should focus on building new business models by working with manufacturers to identify and develop opportunities for value recovery. This could involve helping manufacturers design products and production processes to facilitate material reuse; it could also involve helping develop logistical solutions that allow manufacturers to incorporate recovered material in their production cycle. Companies such as Veolia Environnement and SUEZ ENVIRONNEMENT have already begun to transform themselves from waste operators into raw-materials and energy suppliers, in part by advising other companies on how to design products that can more readily be recycled and reused.

Supply-circle management

Many of the activities that affect resource productivity and sustainability—such as acquiring and transporting raw materials, assembling parts used in the manufacturing process, and using and disposing of final products—take place outside the walls of manufacturers’ facilities. Although companies do not have exclusive control over these activities, they can exercise their influence to increase the productivity of their supply chains.

To that end, companies could transform their supply chains into supply circles. Whereas the phrase “supply chain” may evoke an image in which materials are collected in one place and ultimately disposed of in another, the phrase “supply circles” emphasizes that materials can be looped back into the production process after they have fulfilled their utility over the life of a product.

Companies looking to make this shift should first develop a complete understanding of their supply footprint. This involves considering not only which materials are used and in what volumes, but also how much energy is required to use them and what impact they have on the environment. The analysis enables companies to identify areas for improvement in internal, as well as supplier, operations. Companies can use the analysis to manage suppliers, reduce costs, and mitigate the risks posed by potential regulatory changes, supply scarcity, and volatile commodity prices—and to help initiate conversations with suppliers that could result in strategic relationships that enhance the capabilities of each party.

In most cases, a footprint analysis will reveal “hot spots” for manufacturers to prioritize to achieve environmental and economic impact. For example, one beverage producer realized that more than 35 percent of the carbon dioxide emissions generated to produce a half-gallon container of juice came from producing and applying fertilizer to groves where the fruit was grown. It became clear that working with farmers to reduce fertilizer use was one of the most important steps to take to minimize the company’s carbon footprint.

Companies will benefit from adopting tools to monitor and manage their supply circles. Supplier scorecards and environmental profit and loss (EP&L) statements can be used to place a monetary value on environmental impact. Puma, for instance, developed an EP&L statement and pledged that by 2015, half its international product lines would be manufactured according to its sustainability standard. One objective is to ensure that its suppliers use more sustainable materials, such as recycled polyester. Desso, a European carpet manufacturer, substantially increased its market share and profits after it received Cradle to Cradle Certification for its entire product line.

In a resource-constrained world, value creation moves toward the owners of the resources. Companies should therefore consider developing new business models that enable them to retain ownership of the materials used in their products so that they can recycle or reuse the product at the end of its life cycle. This could enable companies to reduce supply risks while creating high-margin profit centers. The Ellen MacArthur Foundation championed this approach in a recent report, calling on companies to evolve from selling products to selling the services those products provide.2 Chemical-catalyst manufacturers have done this for decades, essentially selling the functionality of catalysts to customers without transferring ownership of the materials themselves.

One lead-acid-battery manufacturer built a competitive cost advantage by controlling not only battery production but also post-use collection, disassembly, and reprocessing of batteries; control of the lead cycle gives the company access to a low-cost source of raw materials. To take an example from another industry, European manufacturers of household appliances and furniture are shifting their business models from customer ownership to lease agreements.3

Upstream extraction and processing companies could play the same game. Steel mills could retain ownership of the steel they sell and thereby reduce their exposure to prices for iron ore and coal. And waste-management companies may have opportunities to form joint ventures with manufacturers to retain ownership of the materials they sell back into the supply circle.

Over the past decade, supplies of various natural resources have become scarcer, and thus more expensive and subject to price volatility, increasing manufacturers’ costs and risks. Nevertheless, the changing resource landscape also creates opportunities. To capture them, companies must embark on a journey to transform their operations and dramatically increase resource productivity. They will have to dedicate as much effort to optimizing resources in the future as they did to lean and other improvement initiatives in the past, while at the same time rethinking their business models to capture the value residing in resource ownership. If they get it right, the effort will enable them to increase the stability of supply and manage their costs while developing new products— and even lines of business—that generate sustainable bottom-line value.

About the Authors
Stephan Mohr is an associate principal in McKinsey’s Munich office, Ken Somers is a consultant in the Antwerp office, Steven Swartz is a principal in the Chicago office, and Helga Vanthournout is a consultant in the Geneva office.
Notes
1 We use the phrase “supply circle” in place of “supply chain” because it more accurately reflects the closed-circle, end-to-end shifts in manufacturing processes and objectives that will be necessary to realize value in a resource-constrained world.
3 In the United States, a rental and rent-to-own industry already exists, though it is largely independent of manufacturers and not part of their supply circles.